Q: I placed my order and my card was charged. When will my order ship?
A: Orders typically take about 4-7 business days to pick, package & ship.
Q: What does 'Awaiting Fulfillment' mean?
A: 'Awaiting Fulfillment' means that your order has been fully captured and is being processed by our fulfillment team. Unless specifically contacted by our team you should not be concerned with it being processed. As soon as your order is picked from the shelf and packaged it will be supplied with a tracking number and your order status will change to 'COMPLETED'. Sometimes we need to reprint items as they sell out quickly and it may take up to a week to ensure you get the best product we can provide. We just ask you to be patient and if you have any issues to please message our customer service staff.
Q: How do I recover my username?
A: Your username is the email address you used to process your order. If you have issues with this please contact firstname.lastname@example.org.
Q: How do I recover my password?
A: Please click on the FORGOT YOUR PASSWORD? link to recover your password.
Q: I checked out as a guest...how do I check my order status?
A: You should have received an email from us asking if you wanted to register your email as an account. Click on the provided link and create a password. Now you can check status, submit inquiries and request exchanges/returns.
Q: How do I submit a customer service issue?
A: Please email us at email@example.com and our customer service department will get back to you within 24 business hours.
Q: How do I process a Return or Exchange request?
A: We accept exchanges within 30 days, as long as the design is NOT a limited time design. Also, it cannot be worn or washed. To make an exchange, please contact us at firstname.lastname@example.org. We cannot refund Limited Time Pre-Order Specials. Your item can not be worn or washed and you will need to send your item back to: Milton High School Band Spiritwear, c/o: Milton Band Spiritwear Returns, 13025 Birmingham Hwy, Milton, GA 30004. We will email you once we receive it and process your refund. The money will be back in your account within 48 hours.
NOTE: We will gladly exchange any shirts that have manufacturing flaws or defects. Please know that we only accept unwashed, unworn items for return or exchange. Original packaging is preferred, but not required. Please refer to our Returns Policy for more details.